| Trainers on the Helpdesk
As new and changing technologies generate more support
calls and the complexity of user queries increases, businesses are forced
to look at new helpdesk models to meet their needs.
your needs
- Does your helpdesk provide technical support with
little attention given to application queries?
- Is your helpdesk working towards reducing the number
of support calls through education, or do your logs show the same caller
with the same query over and over again?
- Is your helpdesk able to provide ad-hoc desk-side
training in response to a call?
- How many of your staff would be more productive if
they had helpdesk trainers to support and refresh them in the applications
they have forgotten how to use?
our solution
- At MTC we know that a successful helpdesk must understand
its customers and reduce calls through targeted learning
- We can provide trainers to work alongside engineers
within your existing helpdesk
- Helpdesk trainers can be based on 1st line (providing
telephone application support and training) and 2nd line (providing
desk side ad-hoc training)
- All New Starters to your organisation can be provided
with a comprehensive IT Induction, covering all core business applications
and any others relevant to their job role
- Application manuals and user guides can be created
and updated by helpdesk trainers in response to support calls
- Lunchtime learning workshops can be provided
Our trainers are experienced in all aspects of Microsoft
Office and Windows, and, with our bespoke experience, we offer invaluable,
ad-hoc training to your staff when the need arises on your in-house systems.
Not only do we help with the support calls, we help to reduce them through
educating staff on common problems they experience. This leads to a reduction
in calls, better productivity and value for money with regards to your
IT infrastructure.
Contact Us now to see how you could benefit from having
trainers on the helpdesk - 0207 920 9500
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